For over 20 years, Seneca has been a leading provider of outsourced customer care, technical support, helpdesk and business process management (BPM) solutions for government and corporate clients, with specific applications for the food and security industries. Our client list includes government and state agencies, systems integrators, colleges and universities, software providers, restaurant chains and nonprofits. Headquartered in the Washington, DC metropolitan area, Seneca's comprehensive solutions are used by more than 20,000 people and successfully process and resolve thousands of incidents and service requests monthly.
By outsourcing the automation of everyday tasks, Seneca enables our clients to focus on what's really important — their core business. Organizations utilizing our programs gain more operational efficiencies and reduce costs time over time. All customized programs we develop are based on industry best practices derived from lessons learned over years of hands-on experience and the cumulative knowledge of our own subject matter experts (SMEs).
A SINGLE SOURCE
Your Seneca solution may include a combination of professional services, customized software, and round-the-clock call center support-completely customized to fit your individual business needs. We can also seamlessly integrate our programs with your existing business processes and/or IT infrastructure.